What do I do if my bracelet broke?Updated a year ago
We offer a one-year warranty on all of our bracelets. If your bracelet broke for any reason, please reach out to us at [email protected]. If this was purchased from 4ocean.com, please provide a photo and the order number or email address that was linked to this purchase along with which bracelet it is that is damaged.
If it was purchased at a retailer, not to worry, we can still help! We'll just need some additional information:
The store it was purchased from, the date of the purchase, a photo of the bracelet, and which bracelet it is (just in case the photo isn't super clear)
Your Full Name
Your Full Shipping Address Your Phone Number
Then remove the stainless steel 4ocean charm and recycle your bracelet to ensure it doesn’t end up in the ocean. The RPET cord and glass beads are accepted by most recycling centers. If you’re unsure, call your local center to confirm they accept RPET and glass before you recycle your bracelet.
If your local recycling center can't accept these materials, please let us know and we'll be happy to accept the bracelet back to be disposed of responsibly.